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Customer Service

Our customer service is top notch. We have knowledgeable fashion consultants who are talented in sewing and design. No question is too small. If we do not have the answer we will find someone who does.

Return Policy

  • There are no returns on custom cut fabrics, sale or discounted merchandise.
  • We reserve the right to refuse returned merchandise after a 30 day period.
  • Due to copyright issues, books and patterns are not returnable.
  • If an item needs to be returned, please contact us first for authorization. Please enclose a copy of the sales receipt and indicate the reason for the return.
  • If a credit card was used in the sale, the credit card will be credited. If a check was used, a refund check will be issued.
  • When you feel a return should be considered on a cut to order piece, please be mindful that a restocking fee of 25% may apply, (depending on the size of the cut, once it is cut, it is difficult to resell). On prepackaged items there may not be a restocking fee provided the package is not opened or damaged.
  • Please note that the original shipping charge is non-refundable.

Contact Fabric Hut
Phone:757-588-1300
Email:info@fabrichut.com